Your valued support helps St George’s Hospital Charity provide a better experience to thousands of patients and staff that visit our hospitals every year. We simply could not and would not exist without you. Thank you for the incredible difference you are making to our hospitals.
We are constantly reviewing our fundraising activities to ensure that we are meeting the expectations and trust that you have placed with us. And we want you to feel informed and reassured that we carry out our fundraising in an entirely ethical and responsible manner.
OUR SUPPORTER PROMISE GUARANTEE
With our Supporter Promise we guarantee that when you choose to support us we will:
Take care of your data and respect your privacy
- We will keep your personal details safe and secure
- We will be clear about how we will use your contact information from the outset
- · Keep you up to date with how your support is helping us, if you have asked us to do so
We will respect your wishes and respond promptly if you would like us to change how and when we contact you.
We will only contact you by email or telephone if you have provided us with these contact details and have agreed for us to do so.
We will be especially careful and sensitive when engaging with vulnerable individuals and we will abide by guidance on responding to the needs of people in vulnerable circumstances.
Ensure that all third-party fundraising agencies we work with uphold the same high standards you expect from St George’s Hospital Charity.
We will regularly monitor the activities and compliance of all fundraising agencies we work with to ensure they are representing St George’s Hospital Charity appropriately.
We will act swiftly and decisively if we find at any time that agencies operating on our behalf are not meeting our own high standards.
We will adhere to all legislation, guidelines and standards related to our fundraising activities.
We will regularly monitor all our fundraising activities against the Code of Fundraising Practice, the General Data Protection Regulation, the Privacy and Electronic Communications Regulations, HM Revenue & Customs rules, and the Payment Card Industry Data Security Standard.
We will operate to the highest standards when it comes to diligence around fundraising.
GETTING IN TOUCH WITH US
If you ever have any questions about our fundraising activities, or if you would like to change how, or when you hear from us, please do not hesitate to contact us by:
Telephone: 0208 725 4522 (Monday to Friday, between 10am and 4pm)
Post: St George's Hospital Charity, Fundraising Office, Grosvenor Wing, Blackshaw Road, London SW17 0QT
Please remember to include your name and address. Please also include a contact telephone number so that we can call you if we need any more information to answer your question.
If you’re concerned about the way your data is handled, please contact our Fundraising team. You can reach our Fundraising team using the contact details above.
You also have the right to contact the Information Commissioners Office (ICO) if you have any concerns about the way your information is being processed using their help line 0303 123 1113 or at www.ico.org.uk