OUR SUPPORTER PROMISE
Everything that we do to improve experiences and outcomes in our hospitals for our patients and staff is made possible by you.
We’re incredibly grateful for your support. When you choose to support us, we will:
Take care of your data and respect your privacy
We will keep your personal details safe and be clear about how we will use your contact information. We will use, store and process your information in accordance with our privacy policy, which you can read at www.stgeorgeshospitalcharity.org.uk/privacy-policy
Be honest and transparent
We will be clear about what we do, keep you up to date about the progress of our work and share the impact of your support. If you ever want to change the way that we communicate with you, please contact us by calling 0208 725 4522 or email us at giving@stgeorges.nhs.uk.
Be respectful
We will always treat you with respect, showing sensitivity and consideration, including abiding by guidance on responding to the needs of people in vulnerable circumstances. We will ensure that all third-party fundraising agencies we work with uphold these high standards.
Maintain the highest standards of fundraising
We are registered with the Fundraising Regulator and comply with all legislation, guidelines and standards related to our fundraising activities. We regularly monitor the activities and compliance of all fundraising agencies we work with to ensure they are representing St George’s Hospital Charity appropriately.
Be accountable to you
We aim to provide the best possible experience for our supporters, partners and the people we serve. If you’re unhappy with any aspect of our work, we want to hear from you so that we can put things right and improve. Our complaints procedure and how to contact us is outlined below.
Complaints
We aim to provide the best possible experience for our supporters, partners, and the people we serve. If you’re unhappy with any aspect of our work, we want to hear from you so we can put things right and improve.
How to make a complaint
You can contact us by:
giving@stgeorges.nhs.uk
0208 725 4522
St George's Hospital Charity
Fundraising Office, Grosvenor Wing, Blackshaw Road,
London SW17 0QT
Please include your name, contact details, and a brief description of the issue.
We aim to respond within 10 working days and resolve complaints as quickly and fairly as possible. If you're not satisfied with our response, you can escalate it to our CEO katy.vaughan@stgeorges.nhs.uk or Chair of Trustees.
If your complaint relates to fundraising, you can also contact the Fundraising Regulator at www.fundraisingregulator.org.uk. This could include:
- the way you’ve been asked for donations
- how fundraisers have behaved
We value your feedback and take all complaints seriously.